privacy policy


Fidio Limited (“we/us/our”) are committed to protecting and respecting your privacy. This policy (together with our Terms of Use and any other document referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy. For the purposes of the Data Protection Act 1998 (the “Act”), the Data Controller is Fidio Limited of The Blade, Abbey Square, Reading, Berkshire, RG1 3BE.


1.1 We may collect and process the following data about you:

(a) Information you give us. You may give us information about you by filling in forms on our website (“our Site”), by recording and submitting video interviews to our Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site, submit a CV, video interview or similar, subscribe to our service, participate in discussion boards or other social media functions on our Site or when you report a problem with our Site. The information you give us may include your name, address, email address and phone number, financial and credit card information, qualifications, work experience, personal description and photograph. This includes information submitted in writing, verbally, or in electronic or video format.

(b) Information we collect about you. With regard to each of your visits to our Site or the submission of a video interview to our Site, we may automatically collect the following information:

(i) Technical information including the Internet Protocol (IP) address used to connect your computer or mobile device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

(ii) Information about your visit or submission including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone numbers used to call our telephone number(s).

(c) Information we receive from other sources. We may receive information about you if you use any of the websites we operate of the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.


2.1 Our website uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookies Policy.


3.1 We use information held about you in the following ways:

(a) Information you give to us. We will use this information:

(i) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

(ii) to provide you with information about other goods and services we offer that are similar to those you have already enquired about;

(iii) to provide you, or to permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing user, we will only contact you about goods and services similar to those which were the subject of a previous sale or negotiations to you. If you are a new user, and where we permit selected third parties to use your data, we (or they) will contact you only if you consented to this.

(iv) to notify you about changes to our service;

(v) to ensure that content from our Site is presented in the most effective manner for you and for your computer or device.

(b) Information we collect about you. We will use this information:

(i) to administer our Site and for internal operations, including troubleshooting, data analysis testing, research, statistical and survey purposes;

(ii) to improve our Site to ensure that content is presented in the most effective manner for you and your computer or device;

(iii) to allow you to participate in interactive features of our service, when you choose to do so;

(iv) as part of our efforts to keep our Site safe and secure;

(v) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

(vi) to make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.

(c) Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).


4.1 We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 and any company under common ownership.

4.2 We may share your information with selected third parties including:

(a) Business partners, clients, suppliers and sub-contractors for the performance of any contract we enter into with them or you or for the purpose of carrying out our obligations in order to fulfil our service obligations to you;

(b) Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;

(c) Analytics and search engine providers that assist us in the improvement and optimisation of our Site;

(d) Credit reference agencies for the purpose of assessing you credit score where this is a condition of us entering into a contract with you;

4.3   We may disclose your personal information to third parties:

(a) In order to fulfil our service obligations to you;

(b) In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

(c) If Fidio Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;

(d) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use and other agreements; or to protect the rights, property, or safety of Fidio Limited, our customers, clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


5.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of our service offering, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Fidio Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

5.2 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. You are not entitled to share passwords with anyone.

5.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted or submitted to our Site; any transmission or submission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


6.1 You have the rights to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxed on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

6.2 Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


7.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any subject access request will be subject to a statutory fee of £10. Any such request must be made in writing and sent to The Blade, Abbey Square, Reading, Berkshire, RG1 3BE or sent by email to


8.1 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


9.1 Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to

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